Refund Return and Cancellation Policies – CALLACOS.COM
At CALLACOS.COM, we are dedicated to ensuring your satisfaction with every purchase. We take pride in crafting each product with love, dedication, and meticulous attention to detail. If, for any reason, you are not completely satisfied with your purchase, our return and refund policies are designed to accommodate your needs.
Returns and Exchange Within 24 Hours:
We request our valued customers to shoot a video during the unboxing process. In the event that you receive a product that does not meet your expectations, kindly notify us within 24 hours of receiving your order. We understand that genuine concerns may arise, and we are here to assist you. Please provide a valid reason for the return, along with proof of damage captured in the unboxing video.
Return and Exchange Process:
- Contact Us: Reach out to our customer support team within 24 hours of receiving your order at Customer Support Number: 6394433525 or Customer Support Email: support@callacos.com, providing details of the issue and the unboxing video.
- Approval: Our team will review your request and, upon approval, guide you on the return process.
- Return and Exchange: Once your return is approved, carefully pack the item, ensuring it is in its original condition and packaging, and ship it back to us. Please note that return shipping costs for reasons other than damage during delivery or handling are to be borne by the customer.
- Inspection and Exchange: Upon receiving the returned item, we will inspect it. If the return is approved, we will initiate the exchange process.
Exchange Only After 24 Hours:
Returns or refund requests submitted after 24 hours of delivery will only be considered for exchange under specific circumstances, such as damage caused during transit. To be eligible for exchange, you must provide valid reasons and proof of damage. Return shipping for such cases will be the responsibility of the customer.
Refund Process:
Upon successful inspection, the refund amount will be processed within 7-10 days after receiving the product in its original condition, complete with the original tag and packaging. The amount will be transferred directly to the customer’s bank account.
International Returns:
For international orders (available only for special orders), please contact our customer support team within 24 hours of receiving your order. The return process for international orders may vary based on location and shipping regulations.
Return Address:
Callacos Grand Pvt. Ltd office N6/2 BM Indiranagar Colony, Varanasi, Uttar Pradesh, 221005
Cancellation Policy:
At CALLACOS.COM, we understand that plans can change. If you wish to cancel your order, you can do so without any hassle before the product enters the shipping process. Once your order has been dispatched and is in transit, unfortunately, we cannot process cancellations. We strive to ensure prompt processing and delivery of your orders, which means once the product is shipped, it’s on its way to you. If you have any concerns or issues, please reach out to our customer support team immediately. Your satisfaction is our priority, and we’re here to assist you every step of the way. Thank you for choosing CALLACOS.COM, where your convenience and satisfaction are paramount.
Contact Us:
For any queries or to initiate a return request, please contact our customer support team at Customer Support Number: 6394433525 or Customer Support Email: support@callacos.com.
Thank you for shopping at CALLACOS.COM. We appreciate your understanding and cooperation, as we work tirelessly to provide you with exceptional products and service.
Warm regards,
The CALLACOS.COM Team